We collect information that helps us provide better learning experiences and support your financial education journey. Here's what we typically gather:
Privacy Policy
Last Updated: March 2025
mirestaviqen respects your privacy. We know that when you share information with us, you expect it to be handled responsibly.
This privacy policy explains how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). We've written this in plain English because legal jargon helps no one.
Information We Collect
- Personal details like your name, email address, and phone number when you register or contact us
- Professional information including your current role, experience level, and learning goals
- Technical data such as IP addresses, browser types, and device information when you visit our site
- Learning progress and course completion data to track your development
- Payment information when you enroll in paid programs (processed securely through third-party providers)
- Communications you send us, including emails and support requests
How We Collect Information
Most information comes directly from you when you fill out forms, register for courses, or reach out to us. But we also collect some data automatically through cookies and analytics tools when you browse our website.
How We Use Your Information
We use the information we collect for specific, practical purposes. We don't sell your data or use it for unrelated marketing campaigns.
| Purpose | Details |
|---|---|
| Course Delivery | Providing access to learning materials, tracking your progress, and issuing certificates |
| Communication | Sending course updates, responding to inquiries, and sharing relevant educational content |
| Service Improvement | Analyzing how people use our site to make it better and more useful |
| Payment Processing | Handling enrollments and maintaining accurate financial records |
| Legal Compliance | Meeting our obligations under Australian law and protecting our rights |
Sharing Your Information
We keep your information private, but sometimes we need to share it with specific partners who help us run our services. We're careful about who we work with.
Service Providers: We work with companies that handle payment processing, email delivery, and website hosting. These providers can only use your data to help us deliver services to you.
Legal Requirements: If Australian law requires us to disclose information, or if we need to protect someone's safety or our legal rights, we might share data with authorities or legal advisors.
Business Transfers: If mirestaviqen is sold or merged with another organization, your information would transfer to the new owners who would need to honor this privacy policy.
We don't sell your personal information to third parties. We don't share it with advertisers. Your data stays within the boundaries described here.
Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information. Here's what you can do and how to do it:
Access Your Data
You can request a copy of the personal information we hold about you. We'll provide it in a readable format within 30 days.
Correct Information
If something we have on file is wrong or outdated, let us know and we'll fix it promptly.
Delete Your Account
You can request deletion of your account and associated data. We'll remove it unless we're legally required to keep certain records.
Withdraw Consent
If you've given us permission for specific uses of your data, you can withdraw that consent at any time.
Opt Out of Marketing
Unsubscribe from promotional emails using the link at the bottom of any message, or contact us directly.
Lodge a Complaint
If you believe we've mishandled your information, you can file a complaint with us or with the Office of the Australian Information Commissioner.
To exercise any of these rights, email us at help@mirestaviqen.com with your request. We'll verify your identity and respond within a reasonable timeframe.
Data Security and Protection
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. This includes:
- Encrypting data transmission using SSL/TLS protocols
- Storing information on secure servers with restricted access
- Using strong authentication measures for our internal systems
- Regularly updating and patching our technology infrastructure
- Training our team on privacy practices and data handling procedures
- Conducting periodic security assessments to identify vulnerabilities
That said, no system is completely secure. While we work hard to protect your data, we can't guarantee absolute security. If you notice anything suspicious, contact us immediately.
Data Retention
We keep your information for as long as you maintain an active account with us. After that, retention periods vary depending on the type of data:
Course Records: We keep learning progress and completion certificates for seven years after your last course enrollment, as this helps with verification requests and continuing education documentation.
Financial Records: Payment information and transaction records are retained for seven years to comply with Australian taxation requirements.
Communications: General correspondence is typically deleted within three years unless it relates to ongoing matters or legal issues.
Marketing Data: If you unsubscribe from marketing, we keep your email address on a suppression list to honor your preference, but we remove other associated information.
When we no longer need information, we delete or anonymize it securely. This means either destroying files or removing identifying details so the data can't be traced back to you.
Cookies and Tracking
Our website uses cookies, which are small text files stored on your device. They help us remember your preferences and understand how people use our site.
Types of Cookies We Use
- Essential Cookies: Required for basic site functionality like logging in and navigating between pages
- Performance Cookies: Help us understand which pages are popular and how visitors move around the site
- Functionality Cookies: Remember your preferences like language settings or course bookmarks
You can manage cookie preferences through your browser settings. Keep in mind that blocking certain cookies might affect how well the site works for you.
Third-Party Links
Sometimes we link to external websites or resources that might be useful for your learning. We don't control these sites, and this privacy policy doesn't apply to them.
Before sharing personal information on any third-party site, check their privacy policy. We're not responsible for how other organizations handle your data.
Children's Privacy
Our services are designed for adults. We don't knowingly collect information from anyone under 18 years old. If you're a parent and believe your child has shared information with us, please contact us so we can remove it.
Changes to This Policy
We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a notice on our website.
The "Last Updated" date at the top of this page shows when the most recent revision was made. We encourage you to review this policy periodically so you stay informed about how we protect your information.
International Data Transfers
We're based in Australia, but some of our service providers operate internationally. This means your information might be processed or stored outside Australia.
When we transfer data overseas, we ensure adequate protections are in place through contractual agreements or by working with providers in countries with recognized privacy frameworks. Your rights under Australian privacy law still apply.
Privacy Questions?
If you have questions about this privacy policy or how we handle your information, we're here to help.
Email: help@mirestaviqen.com
Phone: +61 409 317 024
Mail: mirestaviqen Privacy Officer
Max Murray Mall
Coffs Harbour NSW 2450
Australia